CONFIRMATION After you place your order, you will be sent a confirmation email with the order number and details. Once your order is shipped:

You will receive a shipping confirmation email with the Sendungsverfolgungsnummer and tracking link. Once the order is delivered, a Benachrichtigungs-E-Mail will be sent.

(For in-stock items, the customer receives 3 emails regarding the entire process. For out-of-stock items, the customer receives 5 emails regarding the entire process.)

If your order does not arrive at the expected delivery time, please contact our customer service.

TIME EDITING TIME: 5-10 working days

DELIVERY TIME: 20-25 working days

LOCAL DELIVERY TIME: 10-15 business days

The shipping period is calculated from the estimated shipping date to the delivery date. Please note that each item in an order may have a different estimated shipping date due to stock availability.

SEVERAL SHIPPING

Sometimes it happens that your order is delivered in multiple packages. This means that items are shipped from different warehouses for different reasons:

By separating the packaging of the components, we can reduce the risk of damage on shipment Shipping from different warehouses allows you to receive the order as soon as possible. We can optimize our shipping costs and continue to provide you with a better shipping service.

SALES AND TRANSPORT TAXES Already included in the sales price STORING FEE If you miss the call to the, please contact our customer service or as soon as possible. After 3 days, the may charge a storage fee. Please do not miss your delivery date or you will be charged additional delivery fees, such as costs for renewed delivery, storage or return.

LOST PACKAGES If your order is displayed as delivered but you did not receive it, please try the following steps: Check your delivery address. Check the and other entrances and exits of your home. Check if someone else from your household or a neighbor has accepted the package. Use your Sendungsverfolgungsnummer to contact the forwarder to file a claim.

If 24 hours or more have passed and you still have not received your product, please notify us immediately and provide your order number for support. If the shipment is confirmed as "lost," we will be responsible for reshipping or refunding, depending on your choice. If you have any questions about your order or shipping, please do not hesitate to contact us.